Our promise

• We will provide you with prompt and courteous service.
• We will answer your questions to the best of our knowledge and playground expertise. If we don’t know the answer about a particular product, we will consult with experts that might help.
• We will work with you to help you pick the best playground for your needs at the best value.
• We will do our best to advise you on playground safety codes but please keep in mind that you will have to apply those codes.
• We will create renderings if you request them and send them to you for free.
• We will try to help you find a local installer if you are outside our install area.

If you are not satisfied with any product we sold you, you can return it to us for a full refund. Here are the terms of returns.

• Product must be returned within two weeks of receipt.
• Product must be in good selling shape when received by Trassig
• There is a 20% restocking fee on any products over $500 value.